… and fine-tunes its broad range of air freight products. Last week, the carrier announced that its new commodity-centered air freight service structure has been launched, bookable
immediately by the market. In a release, the Swiss capacity provider emphasizes that the new scheme gives customers more flexibility when selecting transport features best fitting their
CFG reported exclusively on the plans on 29MAY23, following a meeting with Head of Cargo, Lorenzo Stoll.
With immediate effect, the cargo arm of the Swiss carrier offers customers a wide range of services, from which they can choose those best suited to their individual requirements. “From
high-value goods to temperature-sensitive shipments, and everything in between, we handle every commodity with expert care and precision. At Swiss WorldCargo, we extend the same level of quality
and dedication to all types of shipments, ensuring excellence across our entire product pallet. I’m very excited about our new offer structure, as I believe that it will bring added value to our
customers thanks to the enhanced customization opportunities that come with it,” stated Lorenzo Stoll, Head of Cargo at Swiss International Air Lines, upon the launch of the new product
Broad range of booking choices
This puts customers in the driver’s seat. They decide which of their products should be transported under what specific conditions. And it is not just a matter of price nuances, but a much more complex system from which customers can compile their transport specifications for their items according to their individual need.
Clients can now choose from temperature-controlled options, expedited speed choices, or specialized handling for dangerous goods and items with safety-critical functions. The flexible offerings enhance the shipping experience of Swiss WorldCargo’s clients, claims a release.
Comparable, for example, to booking a flight online, including a hotel. In this case, too, customers must decide which airline they want to fly with, the specific booking class, whether a rental car after arrival is part of the package, and which hotel they would like to stay in. There again, it is a matter of choice whether breakfast should be included or not, or other services such as participating in sightseeing tours and the like, or whether all that is really required is a room to overnight in.
Everyone can compose their own product menu
Swiss WorldCargo’s new modular product structure, from which customers can select tailored services, is rather complex. It can be expected that, after a period of familiarization, users will probably appreciate the benefits that product customization offers them.
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