The Switzerland-based ULD manager has appointed Joseph P Jensen as their Managing Director Customer Experience as of March 4th. He will be based and report directly to CEO Benoit Dumont.
Jensen is no newcomer to the air freight world. In contrast, he brings in a wealth of experience in cargo ops on the ground and in the air.
He started his career at a U.S. regional carrier in 2000 and held successive leadership positions at United Airlines, US Airways, Northwest Airlines and Delta Air Lines.
In 2015 Delta appointed Jensen as the head of a new ULD Control Group to oversee in-house MRO operations, sourcing, logistics, operations, regulatory compliance and digitalization. While in the role his team successfully implemented the first and largest ULD IoT (Internet of Things) to date in the air cargo business.
Putting customers at the forefront of the business
Joseph Jensen said: "I am truly honored to join the Unilode team. Benoît and his team have developed an amazing strategy to put the customer at the forefront of the business. Unilode's key role in accelerating the digital transformation for ULDs and inflight equipment by bringing to the market the absolute best digital tracking solution is one of many strategic plans they have to provide the world's best customer experience.
Integrated services enhance transports, lower costs
Commented Benoît Dumont, Unilode CEO: "We are pleased to add Joseph to the team at Unilode, which is another great example of our investment in experienced talents to improve our offering to the market.” The executive went on to say: “Integrated ULD management and repair services are much more than simply moving airworthy units from point A to B. The evolution of our industry, driven by the introduction of new technologies, offers further opportunities for airlines to reduce their costs while offering better products to their end customers.