New assignment for Ken Allen within Deutsche Post Group. As of January 2019, the 63-year-old British-national becomes CEO of the newly created division DHL e-Commerce
Solutions.
Simultaneously, long-time DHL Express board member John Pearson (55) becomes helmsman of DHL Express, following Allen in this position.
It’s a challenging job awaiting him. As of next year, Allen will be responsible for managing the Deutsche Post Group's parcel business abroad. Prior to entrusting him with this task the DP top
deck decided to separate the international mail and parcel business from the domestic German activities, thus creating two units with different areas of focus.
Reshaping of the business
While the national unit will be named Post & Paket Deutschland (PeP), led by Group CEO Frank Appel on an interim basis, the international parcel and e-commerce businesses, called DHL
eCommerce Solutions and headed by Ken Allen, will become a standalone division. By creating this unit, “the Group will be better positioned to leverage opportunities within the booming e-commerce
logistics sector in Europe and around the world,” states DP in a press release.
This puts the pressure on Allen, whose contract was extended until 2022. The manager’s new mandate will include responsibility for the Parcel Europe and eCommerce businesses and for Customer
Solutions & Innovation (CSI). Endowed with these competencies, he will lead the further development of the overall e-commerce strategy for the entire Group.
The home market turned into a problem child
“Ken Allen has successfully shaped the Express strategy and has led the division on an unparalleled growth trajectory by unlocking its revenue and profit potential. With his relentless focus on
the core principles of customer centricity, employee engagement and profitable growth,
Ken established truly world-class processes within the Express division, making it the most profitable division of Deutsche Post DHL Group,” stated Nikolaus von Bomhard, Chairman of the
Supervisory Board of Deutsche Post DHL Group.
This doesn’t apply to the mail and parcel business in Germany, where costs kept rising faster than sales which led to the ousting of the division’s head Juergen Gerdes last June.
Thanks to the new structure DP hopes to get back on track in its home market and attract new business in underserved regions such as Rumania, Bulgaria, but also the UK.
Pearson steps up the DHL ladder
In another personnel decision John Pearson has been assigned to take over the Board mandate for DHL Express. He joined DHL Express in 1986, and served the company as CEO in Asia Pacific, EEMEA
and Europe, as well as leading the global sales, marketing and customer service functions of the DHL Express division as Global Commercial Head.
Heiner Siegmund
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Michael Wallace (Saturday, 17 August 2019 07:23)
I shipped a package from Mexico to SE Asia that DHL lost. DHL made it impossible for me to contact them in Mexico because I did not speak Spanish. The USA DHL office was contacted about the above a few times and I was told I had to call and talk them at the Mexican office, same number that called me severals times and only spoke Spanish. .I was told there no other way to solve the problem. I had to contact the person who was to receive the package in SE Asia who then contacted DHL and told them I had to contact DHL in Mexico. Meanwhile, I had traveled to 4 different countries and had no immediate plans to return to Mexico. The item shipped was an IPhone for productivity and recorder to be used to help someone traveling to help youths and build communities. I had to contact the person who was to receive phone and they had to spend many many hours on the phone with DHL, emails and trying to keep me up to date with DHL. Why did DHL make is impossible for me to contact them after they lost the package? Why does DHL trivilize the lost of time spent with the youth, recording their activity and memories as an "Inconvience" by the DHL staff, including Mr Pearson. The children and youths who were affected by not having the device are are my children as much as my own and grandchildren. DHL took time away from this person's busy travel and schedule to answer telephone calls and emails from DHL. DHL's attititude, from bottom to top seems indifferent to arrogant. DHL failed in its' contract to me on many levels as well as its' own mission statement. The VP of customer service misspelled the person I sent the phone and never offered her or me an apology. This same VP was insistent that he talked to me on the phone though he was told many times I would not because I was hearing impaired. I am confident DHL will not adequately compensate for all the problems they caused or maybe not a all. Arrangement have been by me to buy another phone for these projects which the youths and communities, our future. I am still waiting to hear from Mr. Pearson and the VP of customer service. Look into the trail of paper and think of the time and energy it is sucked out of the customers and those who depended upon and would have benefited from the IPhone. If only DHL did things right after they lost the package, but they committed folly after folly.
Heiner Siegmund (Saturday, 17 August 2019 12:48)
Dear Michael
Thx for sending us your view of the DHL shipment that seems to have got lost on way from Mexico to the Far East.
We passed your comment on to DHL's Bonn, Germany-based communications office asking them to look into the case and respond to your complaint.
Hope they do so asap.
Will display their point of view online once we are informed.
Kind greetings, Heiner
Heiner Siegmund (Saturday, 17 August 2019 12:55)
Michael
For tracking purposes please provide shipment details / data and - if possible - names of local U.S. and/or Mexican DHL managers you contacted.
Would be supportive.
Thx in advance.
Rgds, H