The logistics company, specialized in Europe-wide B2B solutions, enlarges its product portfolio by adding express services to its transport package. Starting in April, customers can select between ten different express options.
The journey into the highly competitive express arena is triggered by customer demand, states trans-o-flex in their announcement. According to CEO Wolfgang Albeck it is the next logical step in
the development of his company as well as a reaction to the changing market that trans-o-flex is keen on offering improved and tailored services in the future.
The newly introduced package ranges from next day delivery before 8 am to evening services with deliveries taking place between 5 pm and 8 pm. Also weekend services are available as are individual time slot deliveries including pre-advice options for bulk consignees, all tailored to customer demand.
Leader of the pack, claims Albeck
This offering of speedy services “puts us in the top group in Germany when compared with competitors,” holds the CEO.
Commenting on the background of this development, he says: “When trans-o-flex was founded 47 years ago, the company set a new standard as a fast delivery service. To date, trans-o-flex, with delivery times of less than 24 hours, is still the leading provider of shipments without time guarantee.”
By rounding this up, the manager refers to the basic findings of a recently conducted customer survey, in which the majority of the company’s clients confirmed that the quality of the service rendered by trans-o-flex is very persuasive. This is particularly noteworthy since the logistics company does not focus exclusively on the distribution of parcels but transports larger shipments as well consisting of a combination of pallets and parcels. “I believe that we are already the quality market leader in this segment today,” proclaims the self-confident CEO.
Established night route network
Backbone of the upcoming express services are overnight transports which trans-o-flex already implemented two years ago when a night route network was shaped. The company states in their release: Express must become a standard that encompasses all processes: how long should it take to make an offer? How long should it take to clarify a customer request? How long should it take to clarify and respond to queries about bills? How fast do we answer the phone?
According to Albeck, all customer processes will be closely monitored to find out how processes can be accelerated and sources of error eliminated. Last but not least, this includes "reducing bureaucracy, automating documentation, eliminating duplicate or superfluous checklists, standardizing and simplifying processes wherever possible," the manager states.
On the way to filling the TNT gap
From his point of view, the situation for the company’s step into express couldn’t be any better, as the market is currently going through a consolidation phase. “With the acquisition of TNT by FedEx more than one year ago, one competitor has practically exited the market.” Albeck holds that trans-o-flex has the potential to fill this gap and establish itself as an express delivery company with special industry solutions, especially for the pharmaceutical and healthcare industries, electronics and cosmetics as well as other sensitive products.
The trans-o-flex Group’s core competence focuses on the provision of logistic solutions for the pharmaceutical, cosmetics and consumer electronics industries. For the transportation of pharmaceutical products, Germany-based trans-o-flex has built a domestic network that includes active temperature control and full documentation.
In 2017, annual sales of the trans-o-flex Group, which has a headcount of approximately 2,060 employees, amounted to roughly €459 million.