With 15-50% of packages failing first-time delivery, express parcel delivery firms, DHL, GLS and DPD are jointly trialling a new smart letterbox, which can accommodate 95% of all parcel
Parcelhome, which is being developed and produced by Irish-based start-up parcelhome.com., can be easily fitted at the customer’s home with wall mounted or free standing installations.
The trial programme will run until next month at 100 different households in the city of Mechelen, Belgium, near Brussels.
Carriers simply need to have the parcelhome.com app downloaded to a mobile device which allows access to the box using encrypted security codes which are comparable to those used in online banking.
It is also easy to send and return parcels as the letterbox calculates the delivery fee and franks the package. A carrier then comes to collect it.
Box contains advanced technology
According to Luc van Bosstraeten, pilot manager and general manager, parcelhome.com, Benelux, the Parcelhome box is as simple to use as the normal letterbox, but it contains breakthrough technology. "You can use the system to allow package carriers and even local shops to deliver their products at home," he added.
Jan Van Roey, CEO of DHL Parcel Belgium, said, “Customer convenience is central to this project. We see the parcelhome.com concept as an ideal supplement to our extensive Parcelshop network in Belgium. Both initiatives provide maximum accessibility and efficiency for customers, suppliers and parcel services.”
If the trial in Belgium is successful, parcelhome.com will expand rapidly. "We want to cover Benelux by the end of this year, then move into France and the UK,” commented Greg Mackin, CEO for parcelhome.com.
Nol van Fenema